Welcome to the RentSmart Members Area!

Over the past few years, the RentSmart© Education program has experienced massive growth and expansion across Canada. Rent Smart began as a small charitable non-profit and has now become an established organization across four provinces in Canada with a total number of just over 1000 certified RentSmart Educators and about 200 new educators trained per year. This rapid growth has come with its challenges including increasing pressure on the small head office team as well as provincial coordinators to support the ever-growing number of Educators and Organizations. These challenges led to an understanding that the organizational structure needed to change to adapt to the growth while maintaining a high quality of services and materials.

The Dashboard is an online, easy-to-use resource that gives you access to everything you need to deliver a successful Rent Smart course with confidence.

This includes access to RentSmart^© program materials such as: the RentSmart^© curriculum, Educator “how-to” resources, marketing support materials, a record of your individual course details, stats, and generates course completion certificates for your participants, plus 1:1 support guidance by provincial coordinators, and more.

The Dashboard materials and resources are growing, and it’s regularly updated by our Rent Smart team.

The annual subscription is a fee per organization not based on the number of Educators within the organization. In other words, if you have an organization with four Educators or ten, the annual fee is the same for the organization.

Next time you are in your Educator or Organization Dashboard, have a look below your name and you will see the expiry date indicated for you. When your account is going to expire in 6 months or sooner, you will also see a countdown indicating the amount of time left. Additionally, your Organization will receive an email 6 months, 1 month and one week before the expiry date.

Renewals, upgrades and downgrades can all be done from your Dashboard at any time. To do so go to your Educator or Organizational Dashboard and at the top, you will see a Manage Your Subscription section. From here you can renew/upgrade/downgrade your account. Once you have paid, please allow for 2 business days for the changes or renewal to be implemented. If your subscription has already expired, when you login to your Dashboard, you will be redirected to the Renewals page where you can then choose to renew/upgrade/downgrade your subscription. Please allow 2 business days for the renewal to be implemented.

Credit card payments are accepted through the Dashboard. For organizations that do not have access to a credit card, we can issue an invoice, however, changes will only be made once payment has been received which can make the invoice option take much longer.

If your subscription expires and you attempt to log in to your Dashboard, you will be taken to the Renewals page rather than your Dashboard. From here you can renew/upgrade/downgrade and pay. Again, please allow 2 business days for the renewal to be implemented.

If you choose not to or are unable to renew your account, you will lose access to most features in your Educator and Organizational Dashboards. Until you renew, upgrade or downgrade your subscription you will only have access to the Manage Organizations Records section (past course records, Educator information and purchase information) of your Dashboard. You will not have access to the Resources menu (including powerpoints, course forms and virtual resources etc.) as well as lose the ability to order manuals and create new courses.

If your account has expired you can still access the Manage Educator Records section of your Dashboard. With this you will have the ability to access past course records as well as complete any courses you currently have in progress. However, you will not be able to access the resource materials or start a new course until you renew, upgrade or downgrade your subscription. Don’t worry, your records will not be deleted - they will be archived.

Please email us and we can work with you to ensure you have what you need for your course. We do not want this process to deter you from running courses and will do everything we can to support you.